The Owl Barn Gift Catalogue

Terms & Conditions of Sale
Our Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers squarely & fairly and - should a dispute arise - we will always seek to find a speedy and amicable solution to the problem.

Currency & Payments
All transactions are quoted & conducted in £Sterling. If in doubt about the conversion rate to currencies other than £Sterling, please e-mail us with the details of your order and we will calculate the accurate price in your own currency before accepting the order.
Our preferred way of paying is via Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information from prying eyes.
Payments must be made in pounds sterling (Credit Cards sale will be charged in your local billing currency by your credit card provider). You can also send a Cheque or Postal Order separately to the address provided by the Cashier. Please note that neither Credit Card transactions nor Cheques, Postal Orders or Money Orders are processed until we have dispatched your order in full.

Invoices & Receipts
We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.

Tariffs, Taxes & VAT
All £Sterling prices at The Owl Barn are quoted VAT-inclusive where applicable. For countries inside the EC, prices will be converted to local currencies with the tariffs and taxes included. If a valid EU VAT Registration number is provided at the time of ordering, goods will be shipped to non-UK residents of the EU nett of VAT.
For countries outside the EC, prices will be converted to local currencies without UK tariffs and taxes. Purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

Shipping Methods
Parcels are sent to addresses within the UK via Royal Mail or our designated carrier. Parcels sent out of the UK are normally sent via Small Parcel Post. UK & European deliveries should be made within ten days of dispatch of order, deliveries outside of Europe within seventeen to twenty-one days from dispatch of order. Please allow additional days for delivery at busy periods like Christmas.

Carriage Costs
For the UK, the final price quoted on the payments page is the price of the goods including delivery to the stated UK destination. For all areas outside the UK, carriage is charged at nett for the safest, quickest and most economic method. Please contact us if you require special delivery services, prices for which will be quoted upon request.

Unwanted Goods for refund or exchange?
The Owl Barn operates a full, no-quibble Returns Policy. If you don't like what you've bought, simply return to us post-paid with the receipt we sent you, plus details of your reason for return. We will refund the full value of the goods immediately, or exchange if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported, we will also refund monies to cover return shipping costs. Refunds will normally be made using the same method as the original payment. (i.e. a credit card purchase will be refunded through your credit card account).

Cancellation
You have the right to cancel your order within 7 working days of receipt without giving a reason. If you wish to exercise this right, please return the goods to us post-paid with the receipt we sent you, plus details of your reason for return. We will then refund the value of the goods within 30 days, using the same method as the original payment (i.e. a credit card purchase will be refunded through your credit card account). This right of cancellation does not apply to audio or video recordings which are supplied in a sealed condition, or to perishable goods such as bird feed.

Damaged Goods
Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as ``Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

Warranties or Guarantees
We will honour the full manufacturer's warranty on any product we supply.Furthermore, we will replace any goods we consider unmerchantable, regardless of the manufacturer's position, and fight the warranty claim on your behalf. Your rights under the provisions of UK Consumer Protection legislation remain unaffected.

Quality of Goods & Fitness for Purpose
The goods we supply are generally original manufacturer's stock suitable for the purposes described in our catalogue or on this website, provided that items are used in accordance with any instructions supplied and in accordance with good and normal practice. Goods which fail in proper use will be the subject of a warranty claim - see above.

Title to the Goods
Title for goods belongs to The Owl Barn Ltd. until your full payment is cleared, at which point it transfers to you in its entirety.

Unavailable Goods
In the event that we cannot ship your your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with that order in regard to items delayed through lack of stock. In the unlikely event that we are unable to supply you choice of goods for some while or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
Please note that neither Credit Card transactions nor Cheques, Postal Orders or Money Orders are processed until the point when we dispatch your order in full, or unless we have received instructions from you to the contrary.

Contacting Us
The easiest way is to e-mail us at info@owlbarn.co.uk. Alternatively you can write, phone or fax us at The Old School House, Wortham Ling, Diss, Norfolk IP22 1ST, UK. Telephone (+44) 1 379 640363. Fax (+44) 1 379 644753.

Privacy of Information
The facility to OPT OUT of receiving further information from us or associated companies is provided on our Catalogue Request page. Alternatively you can e-mail us at info@owlbarn.co.uk or write to us at The Old School House, Wortham Ling, Diss, Norfolk IP22 1ST, UK if you would like to opt out of receiving such information.

Who and where is The Owl Barn Gift Catalogue
The Owl Barn Gift Catalogue is operated by Owl Barn Limited, a company registered under British Law at Suite 9, Stanmore Towers, 8-14 Church Road, Stanmore HA7 4AR.

Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Owl Barn Limited and its clients which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against The Owl Barn. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.